Privacy Policy

1Introduction

999fb is an online entertainment and betting platform serving users in Bangladesh and surrounding regions. Using our services requires you to provide certain personal information, which we handle with the utmost care.

This Privacy Policy applies to: our website, mobile application, Live Casino services, Sports Betting platform, and all other digital services provided by 999fb.

We follow international standards for personal data protection and are committed to safeguarding your privacy. Contact us for any questions or concerns.

2What Information We Collect

999fb collects the following types of information:

3Use of Data

999fb uses the information collected for the following purposes:

• Account Management: To create, verify, and secure your profile.
• Identity Verification: To verify your identity and prevent money laundering as part of the KYC process.
• Financial Transactions: To process deposits and withdrawals and maintain transaction records.
• Customer Support: To respond promptly to your complaints and queries.
• Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Service Improvement: To analyze user experience and further improve the platform.
• Promotional Communications: To inform you about bonuses and promotions (where you have given your consent).
• Legal Obligations: To comply with applicable laws and regulations.

Your information will never be used against you or for any purpose beyond its original intent.

4Data Sharing & Disclosure

999fb never sells your personal information to third parties. However, your data may be shared in the following limited circumstances:

• Payment Providers: To process transactions with mobile banking partners such as Mobile Banking, Nagad, and Rocket.
• Game Providers: With licensed providers of Live Casino and sports games, strictly for game operation purposes.
• Legal Authorities: To the relevant authorities when required by a court order or government directive.
• Fraud Investigation: To regulatory authorities to assist with investigations into fraud or money laundering.
• Technology Partners: To trusted technology companies for platform operations and cybersecurity.

All third parties with whom data is shared are bound by confidentiality agreements and required to follow 999fb's guidelines.

5Data Security Measures

999fb uses a multi-layered security framework to protect your information:

• SSL/TLS Encryption: Bank-grade encryption is applied to all data transmissions, protecting against data theft.
• Two-Factor Authentication (2FA): OTP verification is required at login and for any significant account changes.
• Encrypted Database: All stored data is kept in encrypted format.
• Firewall & DDoS Protection: Advanced technology to protect the platform from cyberattacks.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Staff Training: Staff receive regular training on data protection practices.
• Access Controls: Only authorized staff members can access personal information.

However, no method of data transmission over the internet can be guaranteed to be completely secure. We take every measure to protect your information, but keeping your password confidential is equally important.

6Cookie Policy

999fb uses cookies on its website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your language preference and theme settings.
• Analytics Cookies: To analyze user behavior and improve the platform.
• Marketing Cookies: Used to show bonus offers tailored to your preferences.

You can manage cookies at any time through your browser settings. Please note that disabling cookies may limit certain features of the platform.

7Your Rights

As a 999fb user, you have the following rights:

To exercise any of these rights, please contact our support team. We aim to respond within 30 business days. Please note that certain data may not be fully deletable due to legal obligations.

8Data Retention Period

999fb does not retain your information longer than necessary:

• While the Account Is Active: All data is retained for the duration of active account management.
• After Account Closure: Financial transaction records are retained for a minimum of 5 years in accordance with legal obligations.
• KYC Documents: May be retained for up to 3 years after verification.
• Customer Support Records: Retained for up to 2 years.
• Analytics Data: Anonymized data may be retained for a longer period.

Once the retention period expires, data is securely deleted or fully anonymized.

9Protection of Minors' Data

999fb is strictly an adults-only platform. We do not knowingly collect information from anyone under the age of 18.

• Age is verified at the time of registration, and users under 18 are not permitted to create an account.
• If any minor's information is collected inadvertently, it is deleted immediately and the account is closed.
• If parents believe their child is using 999fb, they are requested to contact our support team immediately.

10Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available on 999fb 24/7
• Language: Full Support Available in Bengali
• Response Time: Usually within 24–48 hours

We respect your privacy and take every concern seriously. Any changes to the 999fb Privacy Policy will be updated on this page, and registered users will be notified of significant changes.

If you disagree with any part of this policy, we encourage you to reach out to us directly — we are committed to finding a resolution.